Ordering Information

We want you to feel as secure as possible buying through Dream Maker Spas, therefore we offer a few different ways to place an order:

Order online! When you place an order through our website you will find it safe, easy, and fast. You can make changes and review what you have entered nearly every step of the way. Available 24 hours a day.

Call us! Our sales and service team is ready to place your order over the phone.

You can reach us at 888-329-4847
Monday to Friday from 8:30 a.m. to 5:00 p.m.
All times are Eastern U.S.

Mail-In Your Order! For details on how to mail in your order, click on “What Are My Payment Options” below.

Credit Cards. We accept American Express, Discover, MasterCard and Visa. We take payment from your card at the time we receive your order, once we have checked your card details. Fraud checks may be conducted on our orders. This involves checks on details provided during the order process including the address details. This may involve your details being passed to a third-party fraud checking company. On occasion we may ask for additional information in order to process your order. We will conduct this process as quickly as possible however on occasion dispatch of goods may be delayed.

Personal Checks, Cashier’s Checks, and Money Orders. Please print your shopping cart and send it with your payment to:

Dream Maker Spas
Attn: Customer Sales
2452 Lake Emma Road, Suite 1000
Lake Mary, FL 32746

Be sure to include a daytime phone number and email address (if you have one) so that we, along with the shipping company, can contact you with any questions we might have. Please note: To protect against fraud, any orders paid for with a personal check, money order, or cashiers check will remain on hold for a number of days to allow for the check to clear. Orders placed with credit cards will be processed immediately.

After your order is completed, you will automatically be sent an “Order Confirmation” email to the email address you entered during checkout. The subject line will say “Your Dream Maker Spas order receipt from {date}” and will contain your order number. This email is your receipt – so don’t delete it! We encourage you to review the order and advise us of any spelling or numerical mistakes so that we can quickly make any necessary changes. If you do not receive an order confirmation email from us within 24 hours of placing your order, you may easily and conveniently print a receipt for the order by signing up via My Account.

Every state, county and city has individual tax rates and some also apply tax on shipping. When you complete the information in the shopping cart with the shipping address, taxes will be automatically calculated before checkout.

In the event you are not 100% satisfied with your new Dream Maker Spa you have up to 30 days from the date you receive your spa to return it for a full refund of the purchase price less the transportation cost to return the spa to our factory in Lake Mary Florida.
Contact Customer Service: 888-768-6772

All returned Spas are subject to a $150 inspection and restocking fee.

Dream Maker Spas delivers anywhere within the U.S. 48 contiguous states only, where surface delivery is permitted. Unfortunately, we do not ship to Alaska or Hawaii at this time.  New spas are delivered to your location by freight truck. Parts and supplies are delivered via UPS, and the shipping cost will be added to your order during the checkout process. You will have an option to select standard delivery or a faster option for your parts, accessories or supply delivery. Read the complete Terms and Conditions →


Delivery of your new Dream Maker spa is contracted through various third-party transportation specialists, and transit time will vary depending on geographical location. It is always best to allow 7-10 business days of transit time from the day your spa is picked up from the factory in Florida until it arrives at your home.

Parts & Accessories

Parts and accessories ship within 2 business days of placing your order. Delivery time will depend on the UPS shipping method you choose during checkout. Parts and accessories also ship from the factory in Florida.